Get all the answers to the most frequently asked questions (FAQs) regarding visit, services, SUITES, and much, much more.

Check-in & Check-out

You can check in from 14:00. If you arrive earlier, you may store your luggage in the luggage area until your suite is ready. If the suite has been cleaned and is ready before 14:00, you may access the suite earlier. 

The suite is yours until 12:00 on the day of your departure. If you wish to check out later than 12:00, please let us know in advance. 

Booking procedure

Complete the booking form and select „Check availability“. You may also contact us via phone, e-mail, Facebook or Instagram page for an immediate answer.

You may choose between: 

  • Filling in our online booking form or sending us an e-mail through our website.
  • Contacting us via our Facebook or Instagram page.

There is no need to provide your credit card number.

Yes, we respond to all requests within 24 hours.

Simply let us know about the modification that you wish to make to your reservation. If possible, we will confirm the modification. 

Payment

We only receive cash payments at the moment.

Other

Unfortunately, pets are not allowed on the property.

Our suites are located in the very heart of the town, which is why we cannot provide you with a parking space. However, there is a secure public garage 100 metres away from our suites. If you arrive by car, please let us know in advance, in order to arrange the best possible solution.